Refund policy

Every sequence in this store is a digital file. Your download link opens the moment payment goes through, so once you have the file we cannot take it back. For that reason we do not offer refunds on sequences you have already downloaded.

What we do instead is fix things.

If a sequence will not import, is missing media, plays wrong, or is not what the preview video showed, email help@sequenceforge.shop within 30 days of your purchase and tell us what you saw. A screenshot of the error, or of your xLights layout, helps. We will repair the file and send you the corrected version at no charge. If we cannot make it right, we will refund you.

Two things worth knowing before you buy

Watch the preview. Every sequence has a full-length, unedited preview video on our YouTube channel. What you see there is what you are buying, running on the display it was built on. Nothing is cut and nothing is sped up.

You need the song. The music is not included and legally cannot be. Each product page links the track on Amazon Music and iTunes, and it costs about a dollar. Not owning the song is not a fault in the sequence.

What is not a defect

A sequence not matching your display is not a defect. These are built on a full display, and any prop you do not have simply stays unmapped. No single prop carries the beat, so a smaller display still runs the song. If you would rather have one rebuilt around your exact layout, ask us about the fit-to-your-display service.

Duplicate or mistaken purchases

Bought the same sequence twice, or bought the wrong one, and have not downloaded it yet? Email us and we will refund it.

Chargebacks

If something is wrong, email us first. We answer, and we would far rather spend the time making your file work. Filing a chargeback without contacting us first will close your account with us.

Questions: help@sequenceforge.shop