Contact information
Sequence Forge
Email: help@sequenceforge.shop
Email reaches both of us and is answered by a real person, usually the same day. There is no phone line: a sequence problem is far easier to sort out in writing, where you can attach a screenshot of the error or of your xLights layout.
For a broken or misbehaving file, tell us what you saw and which sequence it was. For custom work, send the song and a screenshot of your layout.